Refund and Returns policy
At [splash.com.my], we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund process.
Returns
- Items can be returned within [15] days of delivery.
- Products must be unused, unworn, unwashed, and in their original packaging with tags attached.
- Items such as undergarments, swimwear, and clearance products are non-returnable for hygiene reasons.
- To initiate a return, please contact our support team at [Email] with your order details.
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within [30] business days.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
- If you need a different size or color, we offer free exchanges within [7] days of delivery.
- Exchanges are subject to product availability.
Damaged or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately at [Email] with photos of the product.
- We will arrange a replacement or issue a full refund at no extra cost.
How to Return an Item
- Contact our support team at [Email] or call [Your Phone Number].
- Pack the item securely in its original packaging.
- Use a trackable shipping method to return the item to our warehouse at: [Address]
- Once received, we will process your refund or exchange accordingly.
Need Help?
If you have any questions about our Refund and Returns Policy, feel free to reach out to our support team at [Email] or visit our FAQ page for more details.
[splash.com.my] – Hassle-Free Shopping, Every Time.
