Frequently Asked Questions (FAQ)
1. How can I place an order?
Placing an order is easy! Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options. You can view the full list of accepted payment methods at checkout.
3. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Standard delivery takes [7 to 9] business days, while express shipping takes [7] business days.
4. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s tracking page.
5. What is your return policy?
We offer a [30] day return policy. Items must be returned in their original condition, unworn, and with tags attached. Please visit our Refund and Returns Policy page for more details.
6. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors within [7] days of purchase, subject to availability.
7. What should I do if I receive a defective or incorrect item?
If you receive a damaged or incorrect product, please contact our support team at [Email] with your order details and photos. We will arrange a replacement or refund.
8. How do I cancel or modify my order?
If your order has not been processed yet, you can cancel or modify it by contacting us at [Email] as soon as possible.
9. Do you offer international shipping?
No,
10. How can I contact customer support?
You can reach our customer support team via email at Email], by phone at [Phone Number], or through our Live Chat on the website.
Still have questions? Feel free to reach out to us anytime!
Splash.com.my] – Your Trusted Fashion Destination.